Frequently Asked Questions

Classic Hotel am Stetteneck is a historic four-star hotel founded in 1913 and recently renovated, offering lodging, dining, and wellness facilities in Ortisei, Val Gardena.

You will find the hotel at Strada Rezia 14, I-39046 Ortisei (BZ), in the pedestrian area of Ortisei, only a few minutes’ walk from the cable cars to Alpe di Siusi, Seceda (Sellaronda), and Resciesa.

The property offers 25 individually refurbished rooms furnished in authentic Tyrolean style.

Available categories include Standard, Classic, Comfort, Grand Classic, and Single rooms.

Classic Rooms measure about 20–24 m² and include a sitting area, desk, minibar, Wi-Fi connection, safe, TV, and a bathroom with shower or bathtub, WC, bidet, hair-dryer, bathrobe, and amenity kit.

Yes, some Classic Rooms connect with the neighbouring Classic Room to create a larger family accommodation.

Yes, complimentary Wi-Fi is available throughout the hotel.

Guests can enjoy an indoor heated pool with jacuzzi and neck shower, a relaxation area, sauna, herbal steam bath, infrared cabin, and a small spa offering massages and beauty-farm treatments.

Yes, a bright sun-lit indoor pool with large arched windows is part of the wellness area.

The hotel features a restaurant serving genuine traditional cuisine and offers a breakfast buffet; half-board arrangements are also available.

Yes, half-board is available, and several multi-night package offers combine lodging with breakfast and dinner.

Promotions listed include “Winter & Relax,” “Special Beautyfarm,” “Recharge with Nature,” “Stay Longer, Save More,” and a “Bike Special.”

The 'Winter & Relax' offer starts from €847 per person for 7 nights with half board.

Dogs are welcome on request.

Yes, the hotel provides an open car park for guests.

The property accepts credit cards and Bank Card/Maestro payments.

Yes, it carries the Sustainability Label South Tyrol Level 3 and lists GSTC recognition.

Services include guided hikes, snow-shoe rental, hiking equipment, cycling support, and participation in the Val Gardena Active program.

Guests can use the ski shuttle, ski-boot dryer, and the Hotel Skipass Service for Dolomiti Superski.

Yes, it is labeled 'Bike Friendly' and offers a dedicated 'Bike Special' to explore the Dolomites by bike.

You can book directly through the website stetteneck.com or request a reservation by phone or email.

Call +39 0471 796 563 for reservations or information.

Send inquiries to info@stetteneck.com.

The kitchen can prepare lactose-free, gluten-free, and vegetarian menus on request.

Yes, the hotel explicitly welcomes seniors, families, and coach tours.

Yes, an elevator serves the guest floors.

Yes, laundry and laundry service are listed among the hotel amenities.

Yes, a garden is available for guests.

Yes, massages are part of the spa and beauty-farm services.

The coordinates are 46.574600° N, 11.671100° E.

Yes. Café Stetteneck is located inside the hotel and offers guests drinks and light refreshments.

Yes, Classic Hotel am Stetteneck sells gift vouchers that can be ordered online or requested via phone or email.

Yes, hotel guests are welcome to relax on the spacious lawn of the adjacent B&B Villa Angelino in addition to the hotel’s own facilities.

Yes, the property operates during both the summer and winter seasons, making it a year-round destination.

Yes. The facilities list includes both a residence bar and a public bar that serve guests and visitors.

Yes. Snow-shoe rental and the provision of hiking equipment are specifically listed among the hotel’s services.

Yes. The feature list explicitly states "Motorbikes welcome," indicating that riders are accommodated.

Yes. The hotel identifies itself as a Val Gardena Active participant, giving guests access to the program’s guided activities.

Yes. The hotel's information explicitly displays a "Best Price Guarantee," assuring guests that booking directly secures the lowest available rate.

The “Hiking in the Dolomites” offer is advertised from €770 per person for 7 nights on a half-board basis.

The VAT Reg No. listed for Classic Hotel am Stetteneck is IT 00859260218.

The property was extensively refurbished in 2013 to celebrate its centenary.

Yes. A current promotion called "Stay Longer, Save More" reduces the rate when guests book a longer stay.

Yes. The "Special Beautyfarm offer" lets guests enjoy beauty treatments at the adjacent Hotel Angelo Engel in cooperation with Classic Hotel am Stetteneck.

Yes. The on-site wellness facilities specifically list both a herbal steam bath and an infrared cabin that guests may use in addition to the sauna and pool.

Yes. A personal safe is included among the standard room amenities, giving guests a secure place to store valuables.

The hotel explains that it seeks to balance ecological, social, and economic goals by continually questioning existing practices and introducing a series of small but meaningful improvements aimed at greener, more sustainable operations. This philosophy underpins its daily management and has earned the property the Sustainability Label South Tyrol Level 3 (GSTC-recognized).

Yes. The feature list for Classic Hotel am Stetteneck explicitly states "Directly at the slope," so guests can access the ski run immediately from the property.

The accommodation’s CIN code is IT021061A1SH6ZQ6I6.

The property is officially classified as a four-star hotel.

Yes. A minibar is listed among the standard amenities provided in Classic Rooms and other categories.

Yes. Bathrooms are equipped with bathrobes as part of the amenity kit included for guests.

Yes, each room is equipped with a television that receives satellite or cable channels.

Yes. Each bathroom is equipped with a hair-dryer as part of the standard amenity kit listed for the rooms.

Yes. Through the Hotel Skipass Service guests may obtain their Dolomiti Superski pass at the reception without having to visit an external ticket office.

Yes. Classic Hotel am Stetteneck stands in Val Gardena, part of the Dolomites UNESCO World Heritage Site, offering guests direct access to this protected alpine landscape.

Yes. Classic Rooms are described as double OR twin bedrooms, so the beds can be set up either as one double or two singles on request.

Guests can find detailed information and book directly through the official site at www.stetteneck.com.

Yes. Room descriptions specify that each bathroom is equipped with an amenity kit, so guests receive complimentary toiletries during their stay.

Yes. The hotel’s list of current offers features a themed package called “Burning Dolomites,” which guests can book directly through the property.

Yes. The small on-site spa features a Turkish bath in addition to the sauna, infrared cabin, and indoor pool.

Hotel guests can join the Val Gardena Active programme, which provides guided hikes, bike outings, cultural excursions and other organised outdoor activities in the valley. The hotel also supplies related equipment such as snow-shoe rental and hiking gear.

Yes. The Classic Room description lists a WC and bidet in addition to a shower or bathtub.

Yes. Classic Rooms come with a dedicated desk as part of the standard furnishings.

Yes. The heated indoor pool features built-in jacuzzi jets and a neck shower that guests can use for additional hydro-massage benefits.

Yes. The list of guest services explicitly includes a dedicated ski shuttle that transports guests between the hotel and the surrounding lift stations.

Yes. A ski-boot dryer is part of the hotel’s winter amenities, allowing guests to dry and warm their boots after a day on the slopes.

Yes. The hotel states that it has an “Agreement Museum Gherdëina,” giving staying guests special admission arrangements with the local museum.

Yes, the hotel’s indoor swimming pool is heated, allowing guests to enjoy comfortable water temperatures throughout the year.

Yes. The list of room categories explicitly includes dedicated Single rooms that solo guests can book.

Each room is individually and tastefully refurbished in a unique vintage style that reflects the historic character of the 1913 mansion.

Yes. Classic Hotel am Stetteneck faces and overlooks Ortisei’s main square, placing guests at the very heart of the village.

The Alpe di Siusi, Seceda (Sellaronda), and Resciesa cable-car stations are each only a few minutes’ walk from the hotel’s front door.

Massages are performed in the hotel’s own small spa, while extended beauty-farm treatments are arranged with the adjacent partner property Hotel Angelo Engel and can be booked directly through reception.

The property was originally built and opened in 1913.

Comprehensive seasonal price tables are published in the “Prices” section of the official website (www.stetteneck.com) under the sub-pages “Winter prices” and “Summer prices.”

You may cancel free of charge up to 21 days before arrival. Cancellations made 20–8 days prior incur a 50 % fee, while cancellations within 7 days or no-shows are charged 100 % of the booked stay. If you cancel in time, the deposit can be refunded or credited toward a future visit.

Yes. Children aged 0–3 years receive a 70 % reduction, those from 3 to 7.9 years get 50 %, and guests 8 years and older (including adults) receive a 30 % reduction when sleeping in an extra bed or sofa bed.

Yes. All hotel guests are issued the Val Gardena Mobil Card, allowing unlimited free use of public buses and trains throughout South Tyrol during their stay.

Yes. Guests enjoy a 10 % discount at “Carlo’s” rental shop, and the rented equipment is delivered to the hotel free of charge.

Yes. An overnight ski service—including sharpening, waxing, and base repair for a fee—is available, and a secure ski depot with boot dryers is provided on site.

Yes. Junior Suites measure 33–37 m² and consist of two separate rooms—a double bedroom and a living room with space for 1–2 additional beds—and include two SAT-TVs, minibar, Wi-Fi, safe, and a bathroom with shower or bathtub, WC, bidet, hair-dryer, bathrobe, and courtesy set.

Yes. In high summer the hotel hosts an "Almgrillen" barbecue at the foot of the Sassolungo, featuring South Tyrolean wines, sous-vide rib-eye steak from alpine beef, and house-made Kaiserschmarrn.

Each morning a vitamin-rich breakfast buffet is served, offering a variety of savoury items, freshly roasted coffee, and crispy bread to start the day.

Since 2021 the hotel has been run by Nils Demetz, the great-nephew of the third-generation owners Hans III and Elisabeth Sanoner.

The property is surrounded by an unfenced 3,000 m² park that is freely accessible to hotel guests and the neighbouring community.

Yes. Two on-site beehives on the wildflower meadow yield house-made honey that is harvested in late summer.

Yes. Guests can join mountain guide Christoph for a complimentary snowshoeing hike, as advertised in the hotel’s winter programme.

Yes. The hotel recommends and offers Europäische Reiseversicherung’s trip-cancellation insurance, which guests can take out via a dedicated link provided by the property.

Yes. The hotel requests that guests bring their own slippers when using the indoor pool to reduce disposable waste.

Yes. The property runs a weekly schedule of guided hikes in both summer and winter, giving guests sustainable, nature-based experiences in Val Gardena.

The hotel has switched most lighting to energy-saving LEDs, installed a modern heating room that cuts energy use by up to 20 %, runs an intelligent KNX system to optimise devices and lighting, equips the kitchen with high-efficiency ovens and dishwashers, and fits radiators with individual temperature regulators.

Yes. Guests receive the Val Gardena Mobil Card for unlimited free use of South Tyrol’s buses and trains, and the hotel is a short walk from three cable-car stations. Your car can remain in the paid hotel parking area or a nearby garage, and the staff gladly advise on arriving by train, long-distance bus, or plane.

Yes. From 1939–1945 the building was converted into a military hospital and housed the only air-raid shelter in the Dolomites.

All personal data submitted through the website are protected by Secure Socket Layer (SSL) encryption, as indicated by the padlock icon in the browser.

Bed linen and towels are changed only upon request, liquid soaps and courtesy products are supplied in refillable dispensers, and mainly ecological cleaning agents and recycled paper are used throughout the hotel.

Yes. Several Single rooms include a balcony, which can be requested when booking and is subject to availability.

Yes. Some Single rooms connect with the adjacent Standard room via the entrance, creating a larger family accommodation on request.

Comfort Rooms measure approximately 24–28 m², can accommodate an optional third bed, and feature a sitting area, desk, minibar, Wi-Fi, safe, TV, telephone, and a bathroom with shower or bathtub, WC, bidet, hair-dryer, bathrobe, and amenity kit.

The two beehives each host up to about 50,000 bees, which pollinate the surrounding meadow and provide the hotel’s own honey harvested in late summer.

Yes. The hotel’s winter activity information states that backpacks and hiking poles are available for guests to borrow at no extra cost.

Yes. Reception will organise horse-drawn sleigh rides on the Seiser Alm (Alpe di Siusi) for interested guests.

The Panoramabahn Raschötz, which features a popular toboggan run, is only a few minutes’ walk from Classic Hotel am Stetteneck.

Dogs are accepted on request at a cost of €45 per day (food not included) and are not allowed in the dining room. Cats and other pets are not permitted.

On-site parking at the hotel costs €17.00 per day, while a nearby public garage is available for approximately €19.80 per day.

No. The listed prices exclude the local tourist tax, which is payable separately for every guest aged 14 or older per day.

Because the hotel occupies a historic building with a narrow elevator and some non-standard bathroom layouts, certain limitations exist. Guests with reduced mobility should contact the hotel so staff can recommend the most suitable room.

Bookings of 4–6 nights receive an 8 % discount, while stays of 7 nights or more receive a 16 % discount on the standard short-stay rates.

Yes. Paintings, sculptures, and drawings by artists connected to the Dolomites are exhibited in the rooms, corridors, and common areas, and the hotel actively supports cultural events by funding them and purchasing artworks.

The newsletter is sent via WeKloud s.r.l. (Palazzo Mercurio, Via Aldo Moro 13, 25124 Brescia, Italy). The hotel transmits your name, email address, IP address, registration date, and language to WeKloud under a data-processing agreement that safeguards confidentiality.

The data controller is Nima Demetz GmbH, operating at Hotel Am Stetteneck, Via Rezia 14, I-39046 Ortisei. All requests regarding the processing of personal data can be sent to this address.

Yes. The site stores cookies to improve navigation and system efficiency. You may delete existing cookies or block future ones via your browser settings, although doing so may reduce website functionality.

The site employs Google Analytics. You can prevent Google from collecting and processing your data by installing the opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout.

Google Web Fonts are loaded so that text and graphics display correctly and attractively in your browser. During this process Google receives notification that your IP address accessed the hotel site.

Voucher transactions on the hotel website are handled by ADDITIVE s.n.c., 39011 Lana (BZ), Italy. All data entered during the purchase are processed and stored within the European Union.

Personal data supplied for creating the Guest Pass are forwarded to the Consorzio Mobilità (VAT No. 02735170215) so the pass can be generated and its related mobility services can be provided.

Yes. The hotel provides complimentary fresh water at every table during meals as part of its sustainability practice.

No. To support local alpine huts and avoid unnecessary packaging waste, the hotel does not offer packed lunches but encourages guests to dine at managed huts and pastures during their outings.

Yes. The hotel’s guided hikes and snowshoe tours are purposely planned to steer clear of popular hotspots whenever possible, promoting a more tranquil and sustainable experience in Val Gardena.

Dolomiti Superski—of which Val Gardena is a part—offers about 1,200 km of ski slopes served by roughly 450 lifts, making it the world’s largest connected ski area.

Instead of discarding items, the hotel donates used furniture or equipment so they receive a second life, reflecting its commitment to waste reduction and resource conservation.

Yes. The hotel emphasises fresh, seasonal cuisine and purchases regional products such as farm-pressed apple juice, South Tyrolean wines and organic South Tyrolean milk.

Yes. Guests are asked to choose their dinner dishes in the morning so the kitchen can prepare exact portions and minimise food waste.

Yes. The free Südtirol Guide App lets guests discover nearby restaurants, hikes, events and museums, purchase tickets, plan journeys with public transport and view personalised maps throughout South Tyrol.

Personal data are mainly processed within the hotel’s own departments in EU or EEC countries. Any transfer of contracted services to a non-EU country requires the customer’s approval and must meet the data-protection conditions set out in GDPR Articles 44 et seq.

Yes. Room descriptions list a telephone among the standard in-room amenities, allowing guests to place internal or external calls.

Yes. The sustainability guidelines state that all waste generated by the property is rigorously separated, and items such as furniture or equipment are donated for reuse instead of being discarded.

Yes. In cooperation with the MTB School St. Ulrich, Classic Hotel am Stetteneck offers free rental of well-maintained mountain bikes and arranges guided MTB tours led by a certified instructor.

Yes. Through the same partnership with the MTB School St. Ulrich, guests may hire e-bikes and full-suspension bikes at preferential rates.

Yes. Cyclists have access to a video-monitored, locked bike room, a dedicated wash station for cleaning bikes, and an on-site charging station for e-bikes. Laundry service for bike clothing is also available for a fee.

Yes. In cooperation with Val Gardena Active, the hotel arranges guided visits to local sculptors and carvers so guests can discover the valley’s renowned wood-craft tradition.

You may cancel your subscription at any time by clicking the unsubscribe link included in every newsletter message; this immediately removes your address from the mailing list.

According to the hotel’s historical notes, Irene Sanoner transformed the Stetteneck from a simple B&B into a proper hotel in 1972.

The sustainability statement lists support for the fire department, ski club, hockey club, Unika artists’ group, the Gherdëina art biennale, integration projects for employees with disabilities, internships, and voluntary involvement in bodies such as the Hotel- and Restaurant Association (HGV), the local tourism association, the GSTC Green Team, the Ortisei Energy Team, and the Familiam social network.

Yes. As an active partner of the Val Gardena Club Card, the hotel grants card-holding locals and employees special discounts at the Stetteneck bar and spa.

Yes. Before any newsletter is sent, the hotel verifies your address through a GDPR-compliant double opt-in system that requires you to confirm your subscription via a link emailed to you.

Yes. Riders can have their bike jerseys, shorts, and other gear washed through a dedicated laundry service for cycling apparel, available for a fee.

Grand Classic Rooms measure approximately 29–33 m², include a cosy living corner, free Wi-Fi, satellite TV, minibar and safe. Bathrooms provide a shower or bathtub, WC, bidet, hair-dryer, fluffy bathrobe and complimentary amenity kit, and some of these rooms feature a private balcony available on request.

Yes. In cooperation with the legendary Catores mountaineering school, Classic Hotel am Stetteneck arranges a selection of guided rock-climbing outings and via ferrata tours on the surrounding Dolomite peaks.

The Bike Special highlights two key events: Sellaronda Bike Day on 7 June and 13 September 2025, when the Sella, Gardena, Pordoi and Campolongo passes are reserved exclusively for cyclists, and the HERO Dolomites mountain-bike marathon taking place on 14 June 2025 in nearby Selva.

Single Rooms start from about 15 m² and feature wooden floors, a desk, minibar, free Wi-Fi, safe, and satellite TV. Some have a private balcony and some can connect with a neighbouring Standard Room to create a family unit. A baby cot can be provided in the room on request.

Personal data entered in the contact form are used solely to process your enquiry and are retained only for the period strictly necessary to handle your request before being deleted.

Newsletter frequency is variable and depends on the subjects covered; editions are sent only when there is relevant news, offers, or updates to share.

During voucher purchases, your credit-card details are transmitted to the external payment provider and to the hotel’s tax accountant for fiscal purposes, while all other order data are processed and stored within the EU by ADDITIVE s.n.c.

Yes. The hotel engages in automated profiling for marketing through contracted third-party partners; you can disable advertising personalisation at any time by adjusting your preferences at https://adssettings.google.com.

All form fields marked with an asterisk are compulsory. If any mandatory information is omitted, the hotel may be unable to process your request or deliver the desired service.

Personal data used for invoices, administration and tax purposes are stored only for the period required by the relevant legal regulations governing those activities.

Yes. The 18-hole Golf St. Vigil Seis course (par 69) is about a 15-minute drive from Ortisei and can be played from March to November.

Under the hotel’s privacy policy you have the right to have your personal data erased. Simply contact the data controller—Nima Demetz GmbH at Classic Hotel am Stetteneck, Via Rezia 14, I-39046 Ortisei—to submit your deletion request.

The sauna area has been built inside the property’s original 1913 air-raid shelter and is reached via a spiral staircase beside the indoor pool.

Yes. All individual treatments or massages booked in advance for the time slot between 09:00 and 14:00 receive a 10 % discount; package deals are excluded.

The spa works with Babor luxury cosmetics and the natural skincare range by South Tyrolean producer Art of Care.