Frequently Asked Questions

Classic Hotel am Stetteneck is a historic four-star hotel founded in 1913 and recently renovated, offering lodging, dining, and wellness facilities in Ortisei, Val Gardena.

You will find the hotel at Strada Rezia 14, I-39046 Ortisei (BZ), in the pedestrian area of Ortisei, only a few minutes’ walk from the cable cars to Alpe di Siusi, Seceda (Sellaronda), and Resciesa. The property also overlooks Ortisei’s main square, placing guests at the very heart of the village.

The property offers 25 individually refurbished rooms furnished in authentic Tyrolean style.

Classic Hotel am Stetteneck offers six room categories: Standard, Classic, Comfort, Grand Classic, Single, and Junior Suite.

Classic Rooms measure about 20–24 m² and include a sitting area and dedicated desk, minibar, Wi-Fi connection, safe, TV, and a bathroom with shower or bathtub, WC, bidet, hair-dryer, bathrobe, and complimentary amenity kit.

Yes. Several room options can be connected to form larger family units. Some Classic Rooms interconnect with neighbouring Classic Rooms, while certain Single Rooms link with an adjacent Standard Room via the entrance. Additionally, some Comfort and some Grand Classic rooms can be interconnected, providing flexible accommodation for families.

Yes, complimentary high-speed fiber-optic Wi-Fi is available throughout the hotel.

Yes. Guests can enjoy a bright, sun-lit heated indoor pool with jacuzzi jets and a neck shower, a sauna, a Turkish bath (herbal steam bath), an infrared cabin, and a small relaxation area.

The hotel features a restaurant serving genuine traditional cuisine and offers a breakfast buffet; half-board arrangements are also available.

Yes, half-board is available, and several multi-night package offers combine lodging with breakfast and dinner.

Promotions listed include “Winter & Relax,” “Special Beautyfarm,” “Recharge with Nature,” “Stay Longer, Save More,” and a “Bike Special.”

The 'Winter & Relax' offer starts from €847 per person for 7 nights with half board.

The property accepts credit cards and Bank Card/Maestro payments.

Yes. Guests can take advantage of a ski-boot dryer, free delivery service for rental equipment and obtain their Dolomiti Superski pass directly at reception through the Hotel Skipass Service.

You can book directly through the website stetteneck.com or request a reservation by phone or email.

Call +39 0471 796 563 for reservations or information.

Send inquiries to info@stetteneck.com.

Yes. The kitchen can prepare lactose-free, gluten-free, vegetarian, and vegan menus on request.

Yes, the hotel explicitly welcomes seniors, families, and coach tours.

Yes, an elevator serves the guest floors.

Yes, laundry and laundry service are listed among the hotel amenities.

The coordinates are 46.574600° N, 11.671100° E.

Yes, Classic Hotel am Stetteneck sells gift vouchers that can be ordered online or requested via phone or email.

Yes, the property operates during both the summer and winter seasons, making it a year-round destination.

Yes. Café Stetteneck is located inside the hotel and offers guests drinks and light refreshments. The facilities list also includes both a residence bar and a public bar that serve guests and visitors.

Yes. The feature list explicitly states "Motorbikes welcome," indicating that riders are accommodated.

Yes. The hotel's information explicitly displays a "Best Price Guarantee," assuring guests that booking directly secures the lowest available rate.

The “Hiking in the Dolomites” offer is advertised from €770 per person for 7 nights on a half-board basis.

The VAT Reg No. listed for Classic Hotel am Stetteneck is IT 00859260218.

The property was extensively refurbished in 2013 to celebrate its centenary.

Yes. A personal safe is included among the standard room amenities, giving guests a secure place to store valuables.

Yes. The feature list for Classic Hotel am Stetteneck explicitly states "Directly at the slope," so guests can access the ski run immediately from the property.

The accommodation’s CIN code is IT021061A1SH6ZQ6I6.

The property is officially classified as a four-star hotel.

Yes. A minibar is listed among the standard amenities provided in Classic Rooms and other categories.

Yes. Bathrooms are equipped with bathrobes as part of the amenity kit included for guests.

Yes, each room is equipped with a television that receives satellite or cable channels.

Yes. Each bathroom is equipped with a hair-dryer as part of the standard amenity kit listed for the rooms.

Yes. Classic Hotel am Stetteneck stands in Val Gardena, part of the Dolomites UNESCO World Heritage Site, offering guests direct access to this protected alpine landscape.

Yes. Classic Rooms are described as double OR twin bedrooms, so the beds can be set up either as one double or two singles on request.

Guests can find detailed information and book directly through the official site at www.stetteneck.com.

Yes. Room descriptions specify that each bathroom is equipped with an amenity kit, so guests receive complimentary toiletries during their stay.

Yes. The hotel’s list of current offers features a themed package called “Burning Dolomites,” which guests can book directly through the property.

The hotel partners with Val Gardena Active. Hotel guests can join guided hikes, bike outings, cultural excursions and other organised outdoor activities in the valley. The hotel also provides related support and equipment, including snow-shoe rental and hiking gear.

No. Lifts are located within waling distance from the hotel

Yes. The hotel states that it has an “Agreement Museum Gherdëina,” giving staying guests special admission arrangements with the local museum.

Yes. The list of room categories explicitly includes dedicated Single rooms that solo guests can book.

Each room is individually and tastefully refurbished in a unique vintage style that reflects the historic character of the 1913 mansion.

Yes. Classic Hotel am Stetteneck faces and overlooks Ortisei’s main square, placing guests at the very heart of the village.

The property was originally built and opened in 1913.

Comprehensive seasonal price tables are published in the “Prices” section of the official website (www.stetteneck.com) under the sub-pages “Winter prices” and “Summer prices.”

Yes. All hotel guests are issued the Val Gardena Mobil Card, allowing unlimited free use of public buses and trains throughout South Tyrol during their stay.

Yes. Guests enjoy a 10 % discount at “Carlo’s” rental shop, and the rented equipment is delivered to the hotel free of charge.

Yes. An overnight ski service—including sharpening, waxing, and base repair for a fee—is available, and a secure ski depot with boot dryers is provided on site.

Yes. The Junior Suite is the hotel’s most spacious accommodation category, measuring about 33–37 m². It comprises two separate rooms—a double (or twin) bedroom and a living room with space for 1–2 additional beds—making it ideal for families. Amenities include two SAT-TVs, minibar, free Wi-Fi, safe, and a bathroom with shower or bathtub, WC, bidet, hair-dryer, bathrobe, and complimentary courtesy set.

Yes. In high summer the hotel hosts an "Almgrillen" barbecue at the foot of the Sassolungo, featuring South Tyrolean wines, sous-vide rib-eye steak from alpine beef, and house-made Kaiserschmarrn.

Each morning a vitamin-rich breakfast buffet is served, offering a variety of savoury items, freshly roasted coffee, and crispy bread to start the day.

Since 2021 the hotel has been run by Nils Demetz, the great-nephew of the third-generation owners Hans III and Elisabeth Sanoner.

Yes. Hotel guests are welcome to relax on the spacious lawn of the adjacent B&B Villa Angelino. The property is adjacent to an unfenced 3,000 m² park or garden area that is freely accessible to hotel guests and the neighbouring community.

Yes. Two on-site beehives on the wildflower meadow yield house-made honey that is harvested in late summer.

Yes. Guests can join mountain guide Christoph for a complimentary snowshoeing hike, as advertised in the hotel’s winter programme.

Yes. The hotel recommends and offers Europäische Reiseversicherung’s trip-cancellation insurance, which guests can take out via a dedicated link provided by the property.

Yes. Guests can join a complimentary hiking guide who leads them to authentic and impressive spots in Val Gardena and the surrounding Dolomites. The property runs a weekly schedule of guided hikes in both summer and winter.

Yes. Guests receive the Alto Adige Guest Pass for unlimited free use of South Tyrol’s buses and trains, and the hotel is a short walk from three cable-car stations. Your car can remain in the paid hotel parking area or a nearby garage, and the staff gladly advise on arriving by train, long-distance bus, or plane.

Yes. From 1939–1945 the building was converted into a military hospital and housed the only air-raid shelter in the Dolomites.

All personal data submitted through the website are protected by Secure Socket Layer (SSL) encryption, as indicated by the padlock icon in the browser.

Bed linen and towels are changed only upon request, liquid soaps and courtesy products are supplied in refillable dispensers, and mainly ecological cleaning agents and recycled paper are used throughout the hotel.

Comfort Rooms measure approximately 24–28 m², can accommodate an additional third bed on request, and feature a sitting area, desk, minibar, Wi-Fi, safe, TV, and telephone. Bathrooms provide a shower or bathtub, WC, bidet, hair-dryer, bathrobe, and amenity kit.

The two beehives each host up to about 50,000 bees, which pollinate the surrounding meadow and provide the hotel’s own honey harvested in late summer.

Yes. Snow-shoe rental and hiking equipment are listed among the hotel’s services. Backpacks and hiking poles are also available for guests to borrow at no extra cost.

Yes. Reception will organise horse-drawn sleigh rides on the Seiser Alm (Alpe di Siusi) for interested guests.

The Panoramabahn Raschötz, which features a popular toboggan run, is only a few minutes’ walk from Classic Hotel am Stetteneck.

Dogs are accepted on request at a cost of €45 per day, food not included. There are no size, breed, or number limits for dogs on request. Dogs are not allowed in the dining room, and cats or other pets are not permitted anywhere on the property.

No. The listed prices exclude the local tourist tax, which is payable separately by every guest aged 14 or older at a rate of €5.00 per person, per night.

Yes. The current “Stay Longer, Save More” promotion grants an 8 % discount on stays of 4–6 nights and a 16 % discount on stays of 7 nights or more compared with the standard short-stay rate.

Yes. Paintings, sculptures, and drawings by artists connected to the Dolomites are exhibited in the rooms, corridors, and common areas, and the hotel actively supports cultural events by funding them and purchasing artworks.

The newsletter is sent via WeKloud s.r.l. (Palazzo Mercurio, Via Aldo Moro 13, 25124 Brescia, Italy). The hotel transmits your name, email address, IP address, registration date, and language to WeKloud under a data-processing agreement that safeguards confidentiality.

The data controller is Nima Demetz GmbH, operating at Hotel Am Stetteneck, Via Rezia 14, I-39046 Ortisei. All requests regarding the processing of personal data can be sent to this address.

Yes. The site stores cookies to improve navigation and system efficiency. You may delete existing cookies or block future ones via your browser settings, although doing so may reduce website functionality.

The site employs Google Analytics, configured in IP-Masking mode so that IP addresses are recorded in an anonymised format. You can prevent Google from collecting and processing your data by installing the opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout.

Google Web Fonts are loaded so that text and graphics display correctly and attractively in your browser. During this process Google receives notification that your IP address accessed the hotel site.

Personal data supplied for creating the Guest Pass are forwarded to the Consorzio Mobilità (VAT No. 02735170215) so the pass can be generated and its related mobility services can be provided.

No. To support local alpine huts and avoid unnecessary packaging waste, the hotel does not offer packed lunches but encourages guests to dine at managed huts and pastures during their outings.

Yes. The hotel’s guided hikes and snowshoe tours are purposely planned to steer clear of popular hotspots whenever possible, promoting a more tranquil and sustainable experience in Val Gardena.

Dolomiti Superski—of which Val Gardena is a part—offers about 1,200 km of ski slopes served by roughly 450 lifts, making it the world’s largest connected ski area.

Instead of discarding items, the hotel donates used furniture or equipment so they receive a second life, reflecting its commitment to waste reduction and resource conservation.

Yes. The hotel emphasises fresh, seasonal cuisine and purchases regional products such as farm-pressed apple juice, South Tyrolean wines and organic South Tyrolean milk.

Yes. Guests are asked to choose their dinner dishes in the morning so the kitchen can prepare exact portions and minimise food waste.

Yes. The free Südtirol Guide App lets guests discover nearby restaurants, hikes, events and museums, purchase tickets, plan journeys with public transport and view personalised maps throughout South Tyrol.

Personal data are mainly processed within the hotel’s own departments in EU or EEC countries. Any transfer of contracted services to a non-EU country requires the customer’s approval and must meet the data-protection conditions set out in GDPR Articles 44 et seq.

Yes. Room descriptions list a telephone among the standard in-room amenities, allowing guests to place internal or external calls.

Yes. The sustainability guidelines state that all waste generated by the property is rigorously separated, and items such as furniture or equipment are donated for reuse instead of being discarded.

Yes. Through the same partnership with the MTB School St. Ulrich, guests may hire e-bikes and full-suspension bikes at preferential rates.

Yes. Cyclists have access to a video-monitored, locked bike room, a dedicated wash station for cleaning bikes, and an on-site charging station for e-bikes. A dedicated laundry service for cycling apparel is also available for a fee.

Yes. In cooperation with Val Gardena Active, the hotel arranges guided visits to local sculptors and carvers so guests can discover the valley’s renowned wood-craft tradition.

You may cancel your subscription at any time by clicking the unsubscribe link included in every newsletter message; this immediately removes your address from the mailing list.

According to the hotel’s historical notes, Irene Sanoner transformed the Stetteneck from a simple B&B into a proper hotel in 1972.

The sustainability statement lists support for the fire department, ski club, hockey club, Unika artists’ group, the Gherdëina art biennale, integration projects for employees with disabilities, internships, and voluntary involvement in bodies such as the Hotel- and Restaurant Association (HGV), the local tourism association, the GSTC Green Team, the Ortisei Energy Team, and the Familiam social network.

Yes. As an active partner of the Val Gardena Club Card, the hotel grants card-holding locals and employees special discounts at the Stetteneck bar and spa.

Yes. Before any newsletter is sent, the hotel verifies your address through a GDPR-compliant double opt-in system that requires you to confirm your subscription via a link emailed to you.

Grand Classic Rooms measure about 29–33 m², include a cosy living corner, free Wi-Fi, satellite TV, minibar, and safe. Bathrooms provide a shower or bathtub, WC, bidet, hair-dryer, fluffy bathrobe, and complimentary amenity kit. Some of these rooms also feature a private balcony that can be requested when booking and is subject to availability.

Yes. In cooperation with the legendary Catores mountaineering school, Classic Hotel am Stetteneck arranges a selection of guided rock-climbing outings and via ferrata tours on the surrounding Dolomite peaks.

Yes. The Single Room is the hotel’s most compact category, starting from about 15 m² and designed for solo travellers. Rooms feature wooden floors, a desk, minibar, free Wi-Fi, safe, and satellite TV. Some include a private balcony and some can connect with a neighbouring Standard Room to create a family unit. A baby cot can be provided on request.

Personal data entered in the contact form are used solely to process your enquiry and are retained only for the period strictly necessary to handle your request before being deleted.

Newsletter frequency is variable and depends on the subjects covered; editions are sent only when there is relevant news, offers, or updates to share.

Voucher transactions on the hotel website are handled by ADDITIVE s.n.c., 39011 Lana (BZ), Italy. All data entered during the purchase are processed and stored within the European Union. During voucher purchases, credit-card details are transmitted to the external payment provider and to the hotel’s tax accountant for fiscal purposes.

Yes. The hotel engages in automated profiling for marketing through contracted third-party partners; you can disable advertising personalisation at any time by adjusting your preferences at https://adssettings.google.com.

All form fields marked with an asterisk are compulsory. If any mandatory information is omitted, the hotel may be unable to process your request or deliver the desired service.

Personal data used for invoices, administration and tax purposes are stored only for the period required by the relevant legal regulations governing those activities.

Yes. The 18-hole Golf St. Vigil Seis course (par 69) is about a 15-minute drive from Ortisei and can be played from March to November.

Under the hotel’s privacy policy you have the right to have your personal data erased. Simply contact the data controller—Nima Demetz GmbH at Classic Hotel am Stetteneck, Via Rezia 14, I-39046 Ortisei—to submit your deletion request.

The sauna area has been built inside the property’s original 1913 air-raid shelter and is reached via a spiral staircase beside the indoor pool.

Yes. All individual treatments or massages booked in advance for the time slot between 09:00 and 14:00 receive a 10 % discount; package deals are excluded.

The spa works with Babor luxury cosmetics and the natural skincare range by South Tyrolean producer Art of Care.

The privacy notice lists several rights: you may request confirmation that data are being processed, obtain detailed information about the purposes, categories, recipients and retention periods, ask for rectification or limitation, request data portability, object to processing (including profiling) or automated decisions, and withdraw your consent at any time.

According to the privacy policy, data are processed to meet legal and contractual obligations, supply requested information and services, monitor system efficiency, carry out marketing and satisfaction surveys, safeguard payments, and manage administrative or legal matters.

Standard Rooms measure about 18–20 m² and are furnished with local wood, offering a double or twin bed, sitting area, minibar, free Wi-Fi, safe and satellite TV. Bathrooms include a shower or bathtub, WC, bidet, hair-dryer, bathrobe and complimentary amenity kit, and some Standard Rooms can connect with an adjacent Single Room to form a family unit.

Yes. Each radiator is fitted with its own heating regulator, allowing guests to set the room temperature to their personal preference.

The indoor pool is maintained at a constant 33 °C all year round.

Café Stetteneck is open daily from 08:00 to 20:00, with extended summer hours until 23:00.

The hotel seeks to balance ecological, social and economic goals through greener, more sustainable management. Measures include switching most lighting to energy-saving LEDs, installing a modern heating room that cuts energy use by up to 20%, using an intelligent KNX system to optimise devices and lighting, equipping the kitchen with high-efficiency ovens and dishwashers, and fitting radiators with individual temperature regulators. Classic Hotel am Stetteneck has received the globally acknowledged GSTC® Certificate and the IDM Sustainability Label South Tyrol, Level Three.

The hotel keeps the personal data linked to your newsletter subscription only for as long as you remain subscribed. When you cancel the subscription, the related data are deleted, in line with GDPR requirements.

The property runs exclusively on regional hydropower "Green Energy" and produces heat with methane gas while employing multiple measures to minimise overall consumption.

Yes. The Bike Special provides free rental of standard mountain bikes, preferential rates for e-bike and full-suspension bike hire, guided MTB tours with a certified instructor from the MTB School St. Ulrich, use of a video-monitored bike room with wash station and e-bike charging, laundry service for bike clothing, and information on key cycling events such as Sellaronda Bike Day and the HERO Dolomites marathon.

The privacy policy states that personal data used for handling disputes are stored only for the time strictly necessary to pursue the matter and never beyond the applicable statutory limitation periods.

The Guest Pass is processed under Article 6 (1) (b) of the GDPR, meaning the data handling is necessary for fulfilling the guest-service contract.

All third-party suppliers sign contracts obliging them to apply the same privacy and security standards as the hotel; email addresses shared with them are encrypted (hashed) and they may use the data only for the agreed purposes.

Yes. Café Stetteneck features a small, year-round sunny terrace that lets guests enjoy drinks while overlooking Ortisei’s pedestrian area.

The closest ski-bus stop is roughly a 5-minute walk from the hotel, and guests may ride the buses free of charge with their Val Gardena Mobil Card.

During an online voucher purchase, your data are processed under Article 6 (1) (a) GDPR (your explicit consent) and Article 6 (1) (b) GDPR (processing necessary for the performance of the purchase contract).

Baby cots and extra beds are available on request. When an extra bed is booked in a room with two full-paying adults, the following reductions apply: 70% for children aged 0–3 years, 50% for children aged 3–7.9 years, and 30% for guests aged 8 years and above, including adults.

Nightly rates differ by room category and season, and the exact amount depends on the specific booking. An 8% discount is applied to the short-stay rate for stays of 4–6 nights, and a 16% discount applies for stays of 7 nights or longer.

Check-in begins at 15:00, and check-out is required by 10:00. Late check-out is not available.

Yes. On-site outdoor parking spaces cost €17.00 per day and cannot be reserved in advance. A public garage located about 500 m from the hotel is available for roughly €19.80 per day.

No. Because the hotel occupies a historic building with a narrow elevator and some non-standard room and bathroom layouts, none of the rooms or common areas provide full wheelchair accessibility. Guests with reduced mobility should contact the hotel so staff can recommend the most suitable room.

There is no electric-vehicle charging station in the hotel car park. Guests may charge their vehicles nearby, including at the neighbouring Hotel Angelo Engel at an approximate cost of €0.60 per kWh; a nearby public garage is also listed as an option for guests.

A 30% deposit is required to secure the booking. You may cancel free of charge up to 21 days before arrival. Cancellations made 20–8 days before arrival are charged 50% of the total stay, while cancellations within 7 days, no-shows, or early departures incur a 100% charge. If the reservation is cancelled within the free-cancellation period, the deposit is either refunded in full or applied as credit toward a future stay, according to your preference.

Guest rooms are not equipped with built-in air conditioning or climate-control systems. Only the dining room is air-conditioned, but portable fans can be delivered to your room on request.

The wellness area—including the pool, sauna, and steam bath—is open daily from 15:00 to 19:30.

Breakfast is served daily from 07:30 to 10:00, while dinner is offered from 18:30 to 20:30.

Use of the indoor pool, saunas, and other wellness amenities is included in the room rate. No additional charges apply.

Room service is offered during the hotel’s breakfast and dinner periods. A service fee applies to each order.

The information necessary to answer this question is not available in the knowledge base.

No, the hotel does not have a fitness room or gym.

Smoking is not permitted at the hotel. Guests who wish to smoke may use the available outdoor seating areas.

Pool towels are provided free of charge at the pool.

Yes. Spa and beauty treatments, including massages, require advance reservation. The treatment menu is available online, and massages and beauty-farm treatments are arranged with the neighbouring Hotel Angelo Engel and can be booked through reception.

No, the hotel does not offer meeting or event facilities.

No. Reception is staffed from 08:00 to 21:30. Guests arriving late can contact reception by phone or email and will receive instructions for self check-in.

The hotel staff speak Italian, English, German, and Spanish.

Ortisei is generally a quiet town, with little noise at night. Most hotel rooms face either a quiet side street on the south side or the garden on the west and north sides. East-facing rooms overlooking the pedestrian area are equipped with special soundproof windows that absorb most noise during special events in town.

The hotel restaurant is reserved for staying guests only. The hotel’s Cafe Stetteneck, located in the pedestrian area, is open to the public, and reservations are not required.

Yes. The pedestrian area directly in front of the hotel has many bars and shops, making it suitable for strolling and lingering in the town center of Ortisei.

Guests can view hotel images on the photo gallery page of the official Stetteneck website. The gallery includes a section titled “The Classic Hotel” and offers additional images via a “Load more images” option.

The retrieved context states that chef Mirko presents the evening menus. These menus feature local specialties from Val Gardena and classic Italian recipes.

No, the hotel does not serve lunch on regular days outside of special events.

There are no age restrictions for use of the pool. The sauna is available from age 14.

Yes, the hotel can help arrange ski lessons or ski-school bookings.

Minimum-stay requirements may apply depending on the season and availability, ranging from 1 to 7 days. The usual arrival day is Sunday, although other arrival days may be possible. In general, winter requirements are stricter than summer requirements.

The nearest train station is Bolzano.

The hotel’s summer information describes Ortisei as an ideal starting point for countless hikes and tours. It also states that Val Gardena offers sports such as mountaineering, mountain-biking, golf and horse-riding.

The hotel describes Ortisei’s town center as combining Mediterranean flair with Gardena tradition. It also notes that sacred and secular wood-carving art can be admired in Val Gardena.

The German-language hotel information refers to Alpe di Siusi as Seiser Alm and Resciesa as Raschötz. Seceda is listed with the same name.

Half-board includes breakfast and dinner. Drinks are not included with dinner, except for complimentary fresh tap water at the table during meals.

No, hypoallergenic rooms, bedding, or pillows are not available.

Information about tea or coffee-making facilities is not available in the retrieved context.

Laundry service usually takes 1 day, but may require up to 36 hours. Prices are €2.00 for underwear, socks, and bibs; €5.00 for T-shirts/tank tops, nightgowns, and shorts; and €7.00 for shirts, sweaters, and trousers. Ironing only, without washing, is charged at 50% of the laundry price.

Breakfast is included in every room rate.

Prices vary. Current offers and prices are available at https://www.hotelangelo.net/en/spa-wellness/.

All room categories, except the Single Room, have a standard occupancy of two guests. Some Standard rooms can accommodate up to 3 guests with an extra bed; some Comfort and Grand Classic rooms can accommodate 3 or 4 guests; some Junior can accommodate 4 or 5 guests. The Single Room accommodates 1 guest.

No, guests cannot buy or receive discounts on summer cable-car or lift tickets through the hotel.

The Alpe di Siusi cable-car station is a 5-minute walk from the hotel, the Seceda station is 8 minutes away, and the Resciesa station is 10 minutes away.

Guest rooms are cleaned daily during a stay.

Phone assistance is available 24 hours a day.

The restaurant is not able to accommodate serious food allergies or cross-contamination risks.

Guests may request a specific room location or view when booking, subject to availability. Such requests are not guaranteed.

Guests arriving by car may drive up to the hotel to unload their luggage. The hotel will enter the vehicle’s number plate into the system to avoid a fine.

Yes, children’s menus or smaller dinner portions are available.

There is no specific swimsuit requirement for the sauna; guests may use it either textile-free or wearing textiles. The pool area is textile-only.

Yes, guests can request a bathroom with a bathtub or shower.

NO

Yes

Depends on the season, but they open bewetewwn beginning end end of June till End of October (/ beginnin gof novmeber in summer; in winter beginning od december (except for Resciesa mid december) till End of March / beginning of april

Yes but they are not allowed in dining room or SPA area.

The Junior Suite is especially family-friendly: it measures about 33 m² and consists of two en-suite rooms—a double or twin bedroom plus a living room with a sofa bed—providing space for parents and up to 2 additional children.

The hotel does not provide in-house babysitting or childcare. However, the reception can arrange these services through an external partner upon request.

Irons and ironing boards are not available in guest rooms or on request. A per-item ironing service is provided through the hotel’s laundry service.

The hotel does not provide a wake-up call service. Guests should note that no wake-up calls are available.

Yes. The hotel can prepare an early breakfast or a takeaway breakfast box for guests departing before normal breakfast hours.

The hotel does not provide an indoor or outdoor children’s play area. Guests traveling with children may wish to arrange alternative entertainment options during their stay.

Self-service laundry facilities are not available for guests.

The hotel does not provide baby strollers, high chairs, or other child-friendly equipment directly. However, the reception team can assist guests in arranging rentals through local bike shops.

Check-in is guaranteed from 15:00. If the room is ready earlier, guests may check in before 15:00 at no additional cost.

Most guest rooms include USB charging ports. If your room does not have one, international power adapters or voltage converters are available to borrow at reception.

A separate guest refrigerator is available upon request.

Yes. Reception can organise private taxi transfers on request. Approximate one-way rates are: Bolzano Airport €175, Innsbruck €350, Verona €520, Bergamo €680, Venice €680, Munich €700, and Milan Malpensa €860. All prices are estimates and may vary.

The hotel does not offer a dedicated concierge service. However, the reception team is available to assist guests with booking local restaurants, excursions, and event tickets.

There is no curfew, and no key-card access is required to re-enter the hotel after reception closes at 21:30.

Bath slippers are supplied in the guest rooms; however, to help reduce disposable waste, guests are welcome to bring and use their own slippers in the pool area if they prefer.

Yes. Guests may request alternative pillow types or extra pillows, including firm or feather-free options, subject to availability.

Yes. A doctor is on call 24 hours a day to provide medical assistance in case of emergencies.

Yes, the hotel provides luggage storage. Guests may leave their bags at the hotel both before check-in and after check-out.

The hotel does not offer currency exchange services, and there is no ATM nearby.

Almost all rooms are furnished with twin beds measuring 90 × 200 cm. A small number of Standard and Classic rooms are fitted with slightly shorter beds measuring 85 × 190 cm.

All guest rooms are equipped with blackout curtains that effectively block external light. This ensures a dark, restful environment at any time of day.

Complimentary bottled water is not provided as part of the hotel’s waste-reduction initiative. Safe, drinkable tap water is available free of charge and is served at both breakfast and dinner.

The hotel does not offer assistance with car rentals and has no preferred agreements with nearby rental agencies.

Live music is provided in the hotel’s bar or common areas on selected evenings, generally once per week. Guests can enjoy these performances as part of the hotel’s regular entertainment program.

Guest rooms are fitted with standard Italian plug sockets.

Tap water in all guest rooms is safe to drink, and the hotel provides convenient refill stations or dispensers for drinking water onsite.

The hotel does not enforce specific quiet hours or a formal noise policy. Nevertheless, its small size typically maintains a quiet environment conducive to restful stays.

The minimum check-in age is 16. Minors aged 16 may check in without an accompanying adult if they present written parental permission.

Yes. Every room type—Standard, Classic, Comfort, Grand Classic, Single, and Junior Suite—has a bathroom equipped with both a WC and a bidet.

Yes. Standard Rooms are designed as either double or twin bedrooms, so they can be configured with two single beds on request.

Yes. The Classic, Comfort, and Single rooms are explicitly described as having wooden floors, offering a hard-surface alternative to carpeting.

Yes. The feature lists for the Standard Room, Single Room, and Grand Classic Room explicitly include a "Panoramic view," indicating that these categories provide wide views of the surroundings.

From the Chiusa/Val Gardena exit it is roughly 19 km to Ortisei. Simply follow the panoramic SS 242 road signposted “Val Gardena/Grödental” all the way to the village.

A valid passport or national ID is required at check-in. Please present it upon arrival.

Bath towels are replaced only on request to support sustainability. They are not changed automatically each day.

The hotel does not provide a nightly turndown service in guest rooms. All rooms are fully prepared and ready for guests upon arrival.

Yes, the hotel accepts cash payments. In compliance with Italian regulations, the maximum amount permitted is €5,000.

The hotel does not currently operate a formal loyalty programme. No specific repeat-guest benefits are offered at this time.

The evening dress code in the hotel restaurant is smart casual. Slippers and jumpsuits are not permitted for men.

Yes. High chairs are available in the restaurant for infants and toddlers.

The in-room minibar is an empty refrigerator and is not pre-stocked. Guests may order beverages and snacks from the hotel bar to place inside.

Yes, the hotel offers printing and photocopying services.

The indoor pool is approximately 1.50 metres deep. This depth remains consistent throughout the pool.

Yes. Dog beds, food bowls, and other pet amenities are provided in rooms for guests traveling with dogs.

Yes, certain bathrooms are fitted with heated towel rails or comparable drying facilities, allowing towels and swimwear to dry quickly. Availability may vary by room.

All guest room mattresses are fitted with a memory-foam topper for enhanced comfort. No information is available regarding alternative toppers or adjustable firmness options.

Lockers or dedicated changing rooms are not available in the wellness or pool area. Personal belongings cannot be stored on site while swimming or using the sauna.

Certain rooms in every category—including several Single rooms—feature a private balcony. You may request one when reserving, but allocation depends on availability and therefore cannot be guaranteed in advance.

Guests cannot waive daily housekeeping because “Do Not Disturb” signs are not provided. Consequently, no incentives are offered for declining the service.

The indoor pool measures approximately 12 meters in length and 5 meters in width. These dimensions refer to the pool’s length and width, respectively.

The hotel does not provide a dedicated business corner or computer workstation for guests. Please plan accordingly if you require workspace or printing facilities during your stay.

Room sizes are as follows: Single Room 15 m², Standard Room 18 m², Classic Room 20 m², Comfort Room 24 m², Grand Classic Room 29 m², and Junior Suite 33 m².

Classic Rooms measure 20 m² versus 18 m² for Standard Rooms and additionally feature an appealing living corner. Both categories include a sitting area, minibar, free Wi-Fi, safe, satellite TV, and a bathroom with shower or bathtub, WC, bidet, hair-dryer, bathrobe, and amenity kit.

A Comfort Room measures about 24 m² versus 20 m² for a Classic Room, and it can accommodate an additional third bed on request. Comfort Rooms also include a telephone in addition to the shared amenities such as sitting area, desk, minibar, Wi-Fi, safe, TV and a bathroom with shower or bathtub, WC, bidet, hair-dryer, bathrobe and amenity kit.

Grand Classic Rooms are larger—about 29 m² compared with 24 m² for Comfort Rooms—and feature a cosy living corner; some also offer a private balcony. Both categories include free Wi-Fi, satellite TV, minibar, safe and bathrooms with shower or bathtub, WC, bidet, hair-dryer, fluffy bathrobe and an amenity kit.

A service fee of €15 applies to each dinner order. For breakfast or bar service orders, the fee is €5 per order.

On-site parking is uncovered only. Covered parking for motorbikes is available at the nearby Station Garage.

The external babysitting service arranged by reception costs between €25 and €30 per hour. Rates may vary slightly based on availability and specific requirements.

Flotation devices or swim vests are not available for children using the indoor pool. They are not provided by the hotel.

Wheelchair rental can be arranged through a local pharmacy.

Public buses link Ortisei and Bolzano every 30 minutes. The quickest service is the direct Bus 350, departing hourly and reaching Bolzano in about 58 minutes. Alternatively, travellers can take Buses 170 or 172 with a transfer in Siusi; this journey lasts roughly 1 hour 20 minutes.

The nearest supermarket and pharmacy are situated in the pedestrian area, each about a five-minute walk from the hotel. Typical shop hours in town, including these establishments, are 08:00 to 18:00.

Luggage assistance is available upon request through the reception team. Please notify reception at arrival or departure to arrange help with your bags.

On-site uncovered parking spaces accommodate vehicles up to 5.5 m in length and 2.2 m in width. The nearby Garage Central Station accepts vehicles with a maximum height of 2.20 m.

Guests may bring outside food and beverages to their rooms at no additional cost. A bottle fee applies only if guests bring their own wine into the dining room.

In-room telephones are configured for internal hotel calls only. External local, national, and international calls cannot be placed, so no usage charges apply.

Yes. The hotel provides rooms equipped with step-free, walk-in showers specifically designed for guests with limited mobility who do not require full wheelchair access.

After reception closes at 21:30, an on-call staff member remains available and can be reached by phone to handle any emergency.

The hotel’s fibre-optic Wi-Fi typically delivers download speeds of approximately 100 Mbps and upload speeds of roughly 100 Mbps.

Guests are welcome to bring outside food and beverages into their rooms. The hotel imposes no restrictions or additional fees for this.

Yes, an additional nightly charge applies for a baby cot. Babies receive a 70 % discount on the daily rate.

The indoor pool is not supervised by a lifeguard. For safety, children must be accompanied by an adult at all times while swimming.

Snowshoes and hiking poles are available free of charge at the reception. E-bikes can be rented through the MTB School; prices depend on the model (hardtail or full-suspension) and range from €65 to €85, with hotel guests receiving a 10 % discount.

The hotel does not provide a scheduled shuttle service. A private taxi can be arranged for approximately €120.

The hotel does not require a credit-card pre-authorisation or cash security deposit at check-in. However, a down payment is needed in advance to confirm the reservation.

No. The verified description for Standard Rooms lists a minibar, free Wi-Fi, safe and satellite TV but does not mention a desk among the in-room amenities.

Room descriptions for every category—Single, Standard, Classic, Comfort, Grand Classic, and Junior Suite—specify "Main building," confirming that all 25 guest rooms are situated inside the historic hotel itself; no rooms are housed in a separate annex or out-building.